How not to treat clients.

True story. A friend's brother called her this morning and asks her to accompany him to a doctor's appointment. The doctor's nurse had called a few minutes earlier and told her brother, "The doctor need to see you right away, I can't tell you on the phone why, and -- by the way -- bring a family member." The doctor's office calls back about fifteen minutes later and says, "The doctor can't see you until 3:30 this afternoon." Now, I don't know much about what is up with my friend's brother, but what a horrible way to treat your customers.