The NonBillable Hour

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How not to treat one billion potential clients.

The Nub reports about how law firm Dewey Ballantine is "fast gaining infamy among Asian-Americans." It seems that an e-mail sent by a partner in the firm's London office, responding to a note about a puppy up for adoption, suggested: "Don't let them go to a Chinese restaurant." This comes after a racially-insensitive poem got the firm in hot water last year.

Word having got out, Asian-American legal representative bodies are distinctly unimpressed. They are treating the e-mail as 'a racial incident' and want answers from Dewey Ballantine leaders as to how they intend to respond. The firm has apologised and plans a fresh round of sensitivity training for employees.

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