So involved with the cool stuff we're doing here that the blogging has been sporadic. That will change come Friday, but for now, here are a few interesting reads I've come across:

Dane at Business Opportunities Weblog picked up a great piece from Jeff Wuorio at the Microsoft Small Business Center on ways to diffuse angry customers.

Curt Rosengren at The Occupational Adventure has another thoughtful post titled, Your Money or Your Life - rethinking money.

Jennifer Rice at What's Your Brand Mantra comments here on a great post from Dispatches from the Frozen North about marketing and the customer experience.

Johnnie Moore has list from the ecustomerserviceworld newsletter about the difference between managing and coaching that I thought included good lessons for lawyers.

And finally, the best of the bunch. Scheherazade writes:

When you get invited to someone's place for dinner, and you say, "What can I bring?" and they say, "Just yourself," bring flowers. I feel like a champ every time I do this, and like a bit of a chump every time I don't ."