Another Cool Idea
Not really sure how to make this work in the law biz, but here is an interesting idea from Kevin Salwen at Worthwhile:
There's a Brazilian steakhouse I like that could teach some serious lessons in as-needed customer service. When you sit down, you get a card (it looks like a coaster) on which one side is green and the other is red. When you want the waiters to bring more food, you leave the green side up. It says you are interested in interacting with them. When you're done -- read that, leave me alone please -- the red side faces up. If every restaurant had that, wouldn't meals be much more pleasant?