Jessamyn West at librarian.net has this post about her dream library.  Two of her suggestions:

• We'd be open when people wanted to use the library, not just when librarians wanted to work. How would we know? We'd ask them. [some surveys: here, here, here and here]
• In my library, we'd fix your computer for you. We'd work the information booth at your event. We'd answer your questions any time and any place, not just when you come to us and wait at the reference desk for us to be free. We'd save your time, even if it sometimes meant sacrificing our own.

I've been thinking about how the dream law office (or any professional services firm) would look and operate -- if it were designed by clients.  Any ideas?