In my Nice Things post, I hinted at an essay I was working on.  Now, its official.  I’m one of nine (soon to be ten) contributors to the More Space project.  For my part, I’m contributing a 10,000 word essay on customer service and innovation in professional services firms.  Here are the others involved:

Evelyn Rodriguez from Crossroad Dispatches
Rob May from Businesspundit
Johnnie Moore from johnniemoore.com
Curt Rosengren from Occupational Adventure
Jeremy Wright from Ensight.org
Andrea Learned from Learned on Women
Lisa Haneberg from Management Craft
Todd Sattersten from A Penny For...

Todd Sattersten is putting this all together.  There will be a book, as well as on-line access to all of the essays.  For more info, check out the blog.  I’ll have more on my progress when I start making some.