How comfortable are your client chairs?

I blogged a bit about this before, but Howard Mann gives a great tip on seeing yourself (or your company) as others do:

I asked the President of the company to go outside and come in as if he was a client arriving for an appointment. Within 5 minutes of sitting in his own reception area he didn't like how uncomfortable the chairs were, hated that he could see a bunch of old boxes in a cubicle down the hall, didn't like how dark it was and we stopped right there.

Stupid exercise?...perhaps. Definitely simplistic. But it was a start.

It will all seem unimportant until it is you waiting in the reception area or stuck on hold.

What if you took some time away from trying to figure out what your clients want next and spend time every month experiencing how they actually see you today.