Client Experience Matters
Found this article (via Digg) titled Why Features Don’t Matter Anymore: The New Laws of Digital Technology. In the author’s words, “user experience (along with a strong brand, and clever marketing) is much more important for the success of a device then technical specifications.” There is much to be learned here for all service providers as well, so I encourage you to read the entire article with that in mind. Here are the author’s 10 fundamental rules (read the article for his explanation):
1) More features isn't better, it's worse.
2) You can't make things easier by adding to them.
3) Confusion is the ultimate deal-breaker.
4) Style matters
5) Only features that provide a good user experience will be used.
6) Any feature that requires learning will only be adopted by a small fraction of users.
7) Unused features are not only useless, they can slow you down and diminish ease of use.
8) Users do not want to think about technology: what really counts is what it does for them.
9) Forget about the killer feature. Welcome to the age of the killer user-experience.
10) Less is difficult, that's why less is more
Technorati Tags: client+service, experience, marketing