Over at 37 Signals, they have a simple test to determine if a company respects its customers:

Here’s a great way to find out if a company that makes physical products respects their products and their customers: if there’s a sticker on the product, and it peels off cleanly (and without tearing), then they’re a respectful company. If it tears or leaves sticky residue that you need to scrape off with a razor, then they don’t.

It’s that simple.

What’s the lawyer corollary:  If a client leaves a phone message, does it get returned by someone at the firm within 24 hours?