Define Your Firm's Rules of Engagement

Guy Kawasaki shares some "Rules of Engagement" from a company called SuccessFactors.  Here they are:

Rules of Engagement

  1. I will be passionate—about SuccessFactors’ mission, about mywork. I will love what we do for companies and employees everywhere.

  2. I will demonstrate respect for the individual; I will benice and listen to others, and respect myself. I will act withintegrity and professionalism.

  3. I will do what it takes to get the job done, no matter what it takes, but within legal and ethical boundaries.

  4. I know that this is a company, not a charity. I will not waste money—I will question every cost.

  5. I will present an exhaustive list of solutions to problems—and suggest actionable recommendations.

  6. I will help my colleagues and recognize the team when we win. I will never leave them behind when we lose.

  7. I will constantly improve Kaizen! I will approach every dayas an opportunity to do a better job, admitting to and learning from mymistakes.

  8. I will selflessly pursue customer success.

  9. I will support the culture of meritocracy and pay for performance.

  10. I will focus on results and winning—scoring points, not just gaining yardage.

  11. I will be transparent. I will communicate clearly and bebrutally honest, even when it’s difficult, because I trust mycolleagues.

  12. I will always be in sales and drive customer satisfaction.

  13. I will have fun at work and approach my work with enthusiasm.

  14. I will be a good person to work with—I will not be an asshole.

I agree to live these values. If my colleagues fail to live up toany of these rules, I will speak up and will help them correct; inturn, I will be open to constructive criticism from my colleaguesshould I fail to live by these values. I understand that my performancewill be judged in part by how well I demonstrate these values in mydaily work.

Any professional service firms out there with similar "Rules" for their employees?

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