Define Your Firm's Rules of Engagement
Guy Kawasaki shares some "Rules of Engagement" from a company called SuccessFactors. Here they are:
Rules of Engagement
I will be passionate—about SuccessFactors’ mission, about mywork. I will love what we do for companies and employees everywhere.
I will demonstrate respect for the individual; I will benice and listen to others, and respect myself. I will act withintegrity and professionalism.
I will do what it takes to get the job done, no matter what it takes, but within legal and ethical boundaries.
I know that this is a company, not a charity. I will not waste money—I will question every cost.
I will present an exhaustive list of solutions to problems—and suggest actionable recommendations.
I will help my colleagues and recognize the team when we win. I will never leave them behind when we lose.
I will constantly improve Kaizen! I will approach every dayas an opportunity to do a better job, admitting to and learning from mymistakes.
I will selflessly pursue customer success.
I will support the culture of meritocracy and pay for performance.
I will focus on results and winning—scoring points, not just gaining yardage.
I will be transparent. I will communicate clearly and bebrutally honest, even when it’s difficult, because I trust mycolleagues.
I will always be in sales and drive customer satisfaction.
I will have fun at work and approach my work with enthusiasm.
I will be a good person to work with—I will not be an asshole.
I agree to live these values. If my colleagues fail to live up toany of these rules, I will speak up and will help them correct; inturn, I will be open to constructive criticism from my colleaguesshould I fail to live by these values. I understand that my performancewill be judged in part by how well I demonstrate these values in mydaily work.
Any professional service firms out there with similar "Rules" for their employees?