Lose Your Receptionst's Desk?
Via Brand Autopsy comes a pointer to the Building Better Restaurants Blog's Top Ten Reasons to Take a Sledgehammer to Your Host Stand. I think a lot of these are also good reasons to rethink/redesign/remove your receptionist's desk:
- It accumulates clutter that is an eyesore.
- It does not have any functional utility for the guest.
- It allows staff to “hide” from the guest.
- It forces the guest to come to you, and not the other way around.
- It becomes a hub for business other than the business of the guest.
- It becomes a leaning tool and not a Hosting [verb] tool.
- It will force you to talk to your guests and actually “Host” [verb] the guest experience.
- It will force more physical contact with the guest and thereby a more meaningful greeting.
- It will allow the guest to take in the whole “show” as they enter and immediately be caught up in the experience more.
- Because you don’t have one at your house when you host people there!