Use "You, We, I" to Jumpstart Difficult Conversations

Steve Roesler at All Things Workplace shares this great "You, We, I" tip for starting difficult conversations. It works like this:

When you approach someone to talk, you're asking for their time and theirattention. Your topic might be interesting, it might have some tensionattached, or maybe it's about something you want to change. Regardless,the other person wants to know that you are thinking of them.

The next time you need to engage someone--especially if it's a difficult conversation--approach it by thinking this way:

You are important to me and this conversation.

We are in this together.

I (hope, need, want) ...

Visit the post above to see some examples, and think about starting your next difficult client conversation the same way.