Building the Service Centered Firm

Client Service
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Here's my new presentation, "Building the Service-Centered Firm" that I just gave as the keynote at the Minnesota Solo/Small Firm Conference in Duluth the first week of August.

Building the Service Centered Firmhttp://static.slidesharecdn.com/swf/ssplayer2.swf?doc=servicecenteredfirmforslideshare-100813200116-phpapp02&stripped_title=building-the-service-centered-firm
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