Things to remember when talking to clients.

Saw this post on the blog Knowledge Jolt with Jack about Wiio's Laws, kind of the Murphy's Law of communication:

1. Communication usually fails, except by accident.
2. If a message can be interpreted in several ways, it will be interpreted in a manner that maximizes damages.
3. There is always someone who knows better than you what you meant with your message.
4. The more we communicate, the worse communication succeeds.
5. In mass communication, the important thing is not how things are but how they seem to be.
6. The importance of a news item is inversely proportional to the square of the distance.
7. The more important the situation is, the more probably you forget an essential thing that you remembered a moment ago.

Like Murphy's Law, these are all tongue in cheek, but remember rule 2 before you send that letter to your opposing counsel or your client.