Did Your Acquaintanceship Make Money This Year?

Angie McKaig has some fantastic e-mail tips.  Here are my favorites:

Run a business, not an acquaintanceship.
Always respond promptly - same day is ideal; at least every 2-3 days at a bare minimum.

Explanations go a long way.
Take the time, when you can, to educate. An extra 10 minutes spent writing a few paragraphs to explain something to a client can buy a priceless amount of goodwill.

It's time for a mindshift, entrepreneur.
Email is not something that takes you away from your work. Email is a vital part of your work. It requires the same care, feeding and watering as the rest of your business, if not more so. You're not in Cubeville any more, with a sales department to back you up. You're it, bub. Remember that without those emails, phone calls and other "interruptions", you wouldn't have a business.