Web & Tech Web & Tech

Address the Email Last

Quick email tip from Tricks of the Trade:

If you are sending an email with an attachment, add the attachment first, then compose the message, and then add email addresses tothe send line. Now there's no chance you'll have to send the ever-popular "whoops, forgot to attach the file" follow-up.

In fact, it's a good practice to always put the email addresses of the recipients in last, to ensure that an errant carriage return or mouseclick won't fire off the message half-baked.

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An Unreasonable Request

I am a big fan of making Unreasonable Requests -- requests that I don't expect a "Yes" answer to, but that I make nonetheless.

I'm going to be sharing several on this blog over the following months.  Here's the first:

I need someone to redesign my blog.  I've got quite a few projects I'm working on, and need to incorporate them in a new, non-template based site.  I know what I want, but don't have the HTML and CSS chops to do it myself.  In exchange (in addition to ample credit) I will work with you to make your business better -- and I promise you'll find the trade more than fair.

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Extras Extras

links for 2007-04-15

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PowerPoint Bullets Kill Comprehension

Garr Reynolds has a good summary of the newest PowerPoint controversy started by this article in the Sydney Morning Herald that describes a study suggesting speakers who essentially read their bullet points from their slides are ineffective communicators.  The study's author suggested:

It is effective to speak to a diagram, because it presents information in a different form. But it is not effective to speak the same words that are written, because it is putting too much load on the mind and decreases your ability to understand what is being presented.

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LinkedIn for Litigation?

Guy Kawasaki explains how to use LinkedIn's Reference Check Tool to avoid bad bosses.  In essence, you can input a company name and a range of years to find people who worked at the company during a given time period. 

This would be a great tool for locating potential witnesses in a litigation action.  Input the plaintiff/defendant company name and the years before, during and after the actionable conduct.  LinkedIn will serve up a list of people who may know a bit about company/facts/etc.  Even better, they may no longer be employed and more likely to help you.

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Another way to Bill for E-Mail

Postful is a pretty ingenious service that creates and sends written snail-mail correspondence from e-mails forwarded to the service for just $0.99 each.  This could be a KILLER application for lawyers, especially if confidentiality issues, firm branding and other details could be worked out.  Imagine being able to send real honest-to-God letters from your blackberry, without secretarial help.  Very Cool!

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Innovation Innovation

Getting Less Done With a Messy Desk?

Not sure if there is any scientific basis to extend this study to productivity, but people eat less when they can see how much they've already eaten.  When there were visual cues (an un-bussed table) of how much food study participants ate, they continued to eat less.

This makes me wonder:  If we can see how much work we've already done (a long timesheet, for example), are we less likely to do more?  The same goes for a messy desk.  If we are surrounded by cues of work we've done, do we work less?

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Unlimited Vacation?

Once lawyers get past the billable hour and are judged on the quality of their work, perhaps their firms may implement a vacation policy like Netflix's:

When it comes to vacation, Netflix has a simple policy: take as much as you'd like. Just make sure your work is done.

Employees at the online movie retailer often leave for three, four, even five weeks at a time and never clock in or out. Vacation limits and face-time requirements, says Netflix Chief Executive Reed Hastings, are "a relic of the industrial age."

"The worst thing is for a manager to come in and tell me: `Let's give Susie a huge raise because she's always in the office.' What do I care? I want managers to come to me and say: `Let's give a really big raise to Sally because she's getting a lot done' - not because she's chained to her desk."

Thanks to Creative Class for the link.

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Client Service Client Service

Help Clients Worry Less

If you are a lawyer, your clients worry.  They worry about their case, their upcoming deposition, even your bill.  Here is a good checklist to share with them to help them worry less.  I really like this one as a way to keep those daily (hourly?) phone calls from freaked out clients to a minimum:

Write down your concerns and worries in a journal.

    Reserve a time for your worries and concerns at daytime. So you should try to develop a routine and reserved time for all the concerns and problems of the day. By writing your worries you will identify your common negative thoughts and worries. It will be much easier to find solutions when you’ll know the exact content and meaning of your worries.

    Take your time for these worries but not in the evening. The best time might be late afternoon. Sit down with a journal and write down your concerns of the day. This will take at least 30 to 60 minutes. Force yourself to think about all the worries and problems of the past and coming day.

Promise the clients a weekly phone call to go over their journaled "worries" and see how many of those "emergency" issues have already resolved themselves before the call.

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My (Client) Maps

Where are your clients?  Google just announced My Maps, a dead-simple way to create a (public or private) personal map.  You can embed photos, tags, links, etc. to each map.

Here's a tip:  Add your client's addresses to a (private) map.  Every time you are running errands or visiting clients, you can check and see if you will be near any of your other clients.  Drop in and say hi.  They will appreciate that you are thinking of them.

I am going to start a legal bloggers map today.

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